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FAQ

  • Q How to contact customer service? ‌

    A Online customer service and email can be accessed through the official website( sales@saitongfast.com )Or contact us by phone (086-18029085180), working hours are 8:00-20:00 (Beijing time).
  • Q Is there a technical support team? ‌

    A  Equipped with a team of 10 professional engineers, we can respond to technical inquiries within 24 hours and support remote diagnosis and on-site services. ‌
  • Q What does after-sales service include? ‌

    A
    24-hour technical response/annual quality report.
    Services or after-sales service provided:
    Service 1: Professional engineers provide design engineering drawings to tailor the best fastening connection solution for you.
    Service 2: If customers purchase more than 300000 pieces of the same product from our store, the mold fee will be waived.
    Service 3: VIP customers can provide free sampling services.
    Service 4: Buyers can inquire in store and provide free sample testing for inventory in stock.
  • Q What is the policy for canceling or modifying orders? ‌

    A Free modifications can be made within 24 hours after order confirmation, and a 5% modification fee will be charged after 24 hours; Order cancellation must be requested 3 days before production, otherwise it will be charged based on actual losses. ‌
  • Q What payment methods are supported? ‌

    A  Payment method
    100% TT in advance/50% advance payment/50% final payment (to be paid before shipment)
  • Q Can we visit the production workshop during the factory inspection? ‌

    A Open the entire production workshop for visits, including raw material storage, cold heading forming, surface treatment, and packaging processes, allowing customers to observe production details in real time. ‌
  • Q What do we need to prepare in advance for factory inspection? ‌

    A Please make an appointment 3 working days in advance and provide a list of inspection personnel, their positions, and the purpose of their visit. We will arrange a dedicated person to receive and prepare technical materials. ‌
  • Q Do you support overseas customer factory inspections? ‌

    A Welcome overseas customers to make appointments for factory inspections. We provide airport pick-up, translation, and accommodation arrangements to ensure an efficient and smooth factory inspection process. ‌
  • Q Where is the specific address of the factory? ‌

    A The factory is located in Dongguan City, Guangdong Province.
  • Q Can you provide a production progress report? ‌

    A Support real-time production progress tracking, customers can view order status, quality inspection reports, and logistics information through a dedicated account.
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